Does the call centre have to answer the same questions over and over again? Are you not reaching your target group with the FAQ section on your website? Do you want to offer your customers a 24/7 advice service?

Your motto is “The medium is the message”?

Ensure that customer support can work efficiently, answer many questions automatically and proactively inform your customers if the flight is delayed or a question needs to be delivered late at night.

Automated messages via chatbots are ready to take over many of our daily tasks and they can take over many of our time-consuming routine tasks without requiring outside interaction. With the ability to handle a variety of business processes, they are already platforms for future business.

Do you need a push service with artificial intelligence?

Chat applications are the most used apps on every smartphone. It is therefore only logical that companies also use this channel for their communication. The advantages are obvious. The message reaches the user in the app where they spend most of their time. The hurdle is very low; there is no need to visit a website, let alone install an app.

The possible applications for WhatsApp Messenger push messages or sophisticated chatbots for Facebook Messenger are diverse. (New) customers can be proactively provided with the latest company news via push message.

Automate your customer communication through the use of chatbots

The services are available around the clock, offer customers excellent service and are a good way to optimise your support at low cost.

Intelligent and learning chatbots are ideal for more complex and bidirectional communication. This makes it easy to answer questions about the operation of a product or service. The bots are initially fed with the relevant information or linked to an existing FAQ database and can thus help customers around the clock. By analysing the questions asked by users, the company gains a transparent insight into which topics are currently relevant.

The advantages at a glance:

• Strong customer interaction
• Every enquiry gets a response – customer communication is direct and service-oriented
• No opening hours
• Chatbots deliver and talk to customers around the clock in Messenger. Your customers also receive important information at night.
• Enhanced user experience
• Communicating with a chatbot in Messenger enhances the user experience

Thanks to artificial intelligence, chatbots enable a self-learning approach and generate important data in order to optimise target groups in the long term. We would be happy to advise you on your ChatBot strategy and concept and develop customised usage scenarios.