The choice is yours
Every business is different. That’s why there isn’t just one solution. Based on your infrastructure and goals, we offer two customized approaches to help you unlock the full potential of AI-powered customer service.
01 – Fin.ai agent for your existing system
The smart upgrade:
Are you satisfied with your helpdesk, such as Zendesk or Salesforce, but want to benefit from leading AI technology? Perfect. Fin.ai is the #1 AI agent for customer service and can be integrated directly into your existing tools. This way, you avoid the costs and effort of a complete system migration and add exactly the intelligence you’re missing today.
02 – The Intercom platform
The complete solution:
When it’s time to replace siloed solutions and create seamless customer service automation for marketing, sales, and support, Intercom’s all-in-one platform is the right choice. You get a fully integrated solution that covers the entire customer lifecycle and was built from the ground up for the AI era.
Step by step: how to succeed with customer service automation
We’ll guide you through the digital transformation of your customer service. As an Intercom partner, we bring not only technical expertise but also a deep understanding of the realities faced by mid-sized marketing teams. Together, we’ll identify your use cases, help you build a compelling internal case, and ensure a seamless setup—including an AI-powered customer service automation strategy, team enablement, and ongoing development.
Mehr erfahren zu Step 01
Demo & Scoping
We’ll start with a detailed live demo of Intercom AI agent’s features and work with you to define the relevant use cases. In a structured workshop, we’ll analyze your current support processes, identify opportunities for automation, and develop a customized roadmap for implementation.
Mehr erfahren zu Step 02
Setup & Integration
Whether you choose our full-featured intercom platform or the targeted integration of Fin.ai agent, we’ll design a custom architecture tailored to your business. We’ll seamlessly integrate the AI customer service into your existing system landscape, set up workflows, and configure all relevant automations.
Mehr erfahren zu Step 03
Roll-Out & Enablement
We train teams, set up dashboards, and provide active support throughout the launch. Our trainers offer hands-on guidance on how to use your Intercom solution. We also develop customized guides and are available to answer any questions during the first few weeks.
Mehr erfahren zu Step 04
Monitoring & Further Development
Even after the system goes live, we’ll continue to support you—with reporting, optimization, and new features to help you achieve your growth strategy. Regular performance reviews help you unlock the full potential of AI-powered customer service and continuously adapt it to changing needs.
Any questions?
Intercom is a leading provider of AI-first customer service and offers two core solutions: The Intercom all-in-one platform, which combines live chat, proactive marketing and a helpdesk, and Fin.ai, the #1 AI agent for customer service, which can also be integrated into existing systems. Intercom integration takes place in a modern way via APIs and enables requests to be processed more intelligently, customers to be supported proactively and support teams to be relieved in a targeted manner.
We offer full flexibility here. On the one hand, the Fin.ai AI agent can be seamlessly integrated into your existing systems such as Zendesk or Salesforce to upgrade them with market-leading AI. Secondly, the Intercom platform can be connected to your CRM, CMS or e-commerce systems as a central communication solution. As a partner, schalk&friends supports you in both ways – from architecture to implementation.
Customer service automation can be implemented efficiently with Intercom functions such as AI-supported chatbots, automated translations and intelligent content analysis. The Fin.ai agent is at the centre of the AI strategy. It solves not only simple but also complex enquiries fully automatically with a resolution rate of 67%. Features such as Fin AI Insights also provide deep insights into customer needs. The platform learns from every interaction and thus continuously optimises the quality and efficiency of your service – either in the complete Intercom solution or in your existing setup.
The biggest advantage for SMEs in particular is flexibility. You don’t have to change everything at once. With the integration of Fin.ai agent, you can benefit from state-of-the-art AI quickly and without a high initial investment. At the same time, the Intercom platform offers a scalable complete solution for the future. Both options offer an intuitive interface, are GDPR-compliant and a future-proof investment for growing companies.
Intercom is a very future-proof choice thanks to its strong international market position and continuous development in the field of AI customer service. The platform fulfils the highest data protection standards (including GDPR) and offers hosting in the EU. The API-first architecture is the foundation for flexibility – be it when integrating Fin.ai agent into third-party systems or when expanding the overall Intercom platform.
The costs depend on the chosen solution. Intercom offers transparent pricing models, both for the all-in-one platform (usually per seat/month) and for the standalone use of Fin.ai. schalk&friends offers modular services to match – from strategy and setup to continuous further development. Together we develop a customised offer based on your requirements and budget.
